Terms and Conditions

 

Reservation Policy

  • A 60% deposit of the total Apartment cost including taxes is required to secure your reservation. Once the booking has been processed, you will receive a Reservation Confirmation email that outlines a summary of your booking. Please review the information carefully and contact us immediately at reservations@suncity-apartments.com if you have any questions or require any changes.
  • Please review our Cancellation Policy below.
  • The remaining balance of your total Apartment cost including taxes is due on check in at the hotel. Suncity Hotel Apartment accepts cash, credit card (Visa, Master Card, and American Express) and cheques (from corporate bodies).
  • Alternatively, you may pay your hotel Apartment balance via bank wire transfer prior to your arrival. Please contact us at reservations@suncity-apartments.com if you would like us to send you bank account details and wire transfer instructions. Payments must be received no less than 72 hours prior to your arrival date. Please ensure you confirm your payment to us via email.
  • Pets are not permitted at Suncity Hotel Apartment.

 

Cancellation Policy

  • Securing a reservation with your deposit means you accept the terms and conditions of our Cancellation Policy.
  • Cancellations made more than 5-3 days from check-in date will receive a 90% refund of the deposit paid or the option of a credit, which is valid for one year from cancellation date.
  • Cancellations made less than 24 hours from the check-in date will forfeit the deposit paid.
  • Any changes to your reservation must be received no less than 5 days prior to your original arrival date via email, and changes are subject to availability. If there is no availability, a credit will be issued.
  • There are no refunds or credits issued for early checkouts.
  • All credits issued are valid for one year from the original cancellation date. A credit can only be used for hotel reservations (not hotel services).
  • A credit can be transferred to another person provided we have written authorization from you